Objective
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To obtain a technology related position where I can utilize my computer,
customer service and clerical skills.
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Professional Skills
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Microsoft Office
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Microsoft Windows
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Adobe Creative Suite
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Macromedia MX Suite
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ROES
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MS SQL Server
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Mozilla Bugzilla
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Filing/Editing
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Typing (70+ wpm)
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Office Procedures
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Telephone Skills
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OzE
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MS IIS
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Microsoft Visual Studio
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Management Skills
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Customer Service Skills
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Capture One Pro
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Light Programming
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Kodak DP2
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TSS CORP/OE/360
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Microsoft Dynamics CRM
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Education
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Commercial Photography Associate in Applied Technology Degree
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Gwinnett Technical
College, Lawrenceville, GA
Completion Date: 2006
Dual Major in Computer
Science & Mathematics
Georgia State University, Atlanta, GA 2001-2003
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Employment Skills
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Developed ability to work in a fast-paced
atmosphere, while troubleshooting and problem solving
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Maintained excellent customer relations and
developed customer rapport
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Diplomatically resolved customers complaints
on as-needed basis
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Ability to follow instructions well and make
decisions with no supervision
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Motivated and supervised employees on daily
basis
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Delegated responsibilities to employees to
meet company’s expectations
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Effectively developed telephone communication
skills and consistently met quotas
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Strong attention to detail
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Employment History
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Team Leader of Internal Product and Project Support,
EnerGov Solutions, LLC, Duluth, GA,
$45,000/Year
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Tested EnerGov product by running manual test cases with
close attention to detail to locate and record bugs, inconsistencies, and
other opportunities for improvement within the software
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Logged detailed descriptions of software issues through
Bugzilla bug tracking software
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Maintained/managed Bugzilla as an administrator
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Communicated with clients on software related issues as
needed
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Main source of internal support for software/technology
related issues that required troubleshooting
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Managed Assignments for developers, data services, and Crystal
Report writers
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Provided internal support
both by previous knowledge and research
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Wrote simple batch files to perform tasks that needed to
be completed on a regular basis
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Wrote over 300 test cases for manual testing
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Composed documentation with images for internal manuals,
procedures, and protocols
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2011-2012
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Director of the School Department, TSS Photography, Duluth, GA,
$31,000.00/Year
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Manage a small team of employees to ensure school
products were completed within their turn-around times
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Lead both the new Green Screen Program and School
Department to set up new workflow, procedures, guidelines
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Worked closely with programmers to help in the
development of new in-house software by testing and bug tracking
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Trouble-shoot and problem solve technology related issues
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Create school products such as class composites,
administrative stickers, administrative CDs, ID Cards, etc. by maintaining,
manipulating, and understanding complex CSV and MDB files.
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Provide Technical Customer Support via e-mail and
telephone
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2007 – 2009
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Photographer/Portrait Sales Specialist, LifeTouch Church
Directories, Metro Atlanta,
GA $29,000.00/Year
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Arrive at predetermined location, usually a church,
acquire area to set up in, and set up the studio and selling stations
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Photograph families both for their Church Directory as
well as compelling portraiture for the families
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Show and sell the photography to the families
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2006 – 2007
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Head
Photographer/Digital Editor, Classic Portraits, Conyers, Georgia, $28,000.00
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Travel to daycare centers, obtain area to photograph in
and set up studio
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Organize the flow of children, pose children, and
photograph children.
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Responsible for all pre-press work on all images and
re-orders.
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2006-2006
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Head
Photographer, Sterling Arts, Atlanta, Georgia, $25,000.00/Year
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Photograph and work up images for all new products for
both print and web catalog.
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Maintain and troubleshoot network and other
computer/technology related concerns.
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Input invoices and new products into database
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2005-2006
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Service
Pro/Server/Administrative Assist., Smokey Bones BBQ, Duluth, Georgia, $28,000.00
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Train and Supervise Employees
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Maintain the everyday working of the office (invoices,
schedules, inputting/removing employees from system, run new employee
orientation, floor plans, etc.)
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Create and maintain documents and pamphlets for daily use
(i.e. floor plan arrangements)
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Travel to new restaurant locations to set up office and
train new employees.
References available upon request
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2002-2004
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